Frequently Asked Questions

What are your hours of operation:

                                            Monday through Thursday: 11am - 10pm

                                            Friday, Saturday and Sunday: 10am-10pm

Once I get to Old Town, how do I find the studio?

We are located right in the very center of Old Town in Suite #229. Look for the Old Town clock tower and we're right there.

Do I get to hold a gun?

Yes.

What are the prices to do a session?

Our prices are as follows: $45.00 for the first person in the portrait. Then add $5.00 for each additional person in the portrait. From 6 to 9 people, you add $10.00 per person, and from 10 and on, you add $20.00 per person.  Two 8x10 prints are always included. Please refer to our "Pricing" page for all the details.

What styles or time periods do you have?

I'm glad you asked! We offer several time periods including the wild west, roaring 20's gangster, victorian, pirates, and our newest addition - steampunk.

Do I get to hold a gun?

Yes.

Do you do hair and makeup?

We do not do hair or makeup. However, you will notice that the majority of our costumes include a hat or other hair piece that will hide most of your hair. Same thing with makeup. If you feel you need to put some makeup on, please do so. But remember these are sepia (brown & white) photos and so makeup doesn't really show up much in them. Our advice is not to dwell on this too much. We want you to concentrate on having fun!

How many photos will you take of my family?

We generally shoot anywhere from 6 to 8 photos in each session. Every group is different so how those shots are taken depends on how everyone in the party is related.

Can I use my own camera or my cell phone to take pictures?

NO. NO. and... NO. Using your own camera or phone is strictly prohibited. You are hiring US to take your portraits.

Do I get to pick out my costume?

The short answer is no. However, you do choose the time period and "style" of costume. Then our knowledgeable staff will pick the exact costume that fits you the best. Trust us, our staff is the best at choosing which of our over 600 costumes is best for you. Again, you just worry about having fun and let us handle the details.

Yeah, but do I get to hold a gun?

Yes.

How long does it take to do a portrait?

It depends on how many people are in the group, but on average it takes about 15-20 minutes to dress up and take the portraits. Then we ask you to walk around Old Town for about 15 minutes and when you come back, your portraits are ready to be viewed and purchased.

Do you have a Facebook page?

What's Facebook?.... Just kidding. Of course we do. You can visit us on facebook at facebook.com/ot.portraitgallery. We would greatly appreciate you liking us on Facebook as well.

Do we need an appointment?

Appointments are required if you have a group of 10 or more. If you have less than that, no appointment is necessary and it is on a first come first served basis. If we are busy, we have a system that will send you a text when we are ready for your party, so you can enjoy Old Town while you wait.

How can I order reprints?

After you've had a great time at the studio having your portraits taken, you can order more simply by calling our office during office hours or by filling out the comment section on our Contact page. From there we will be happy to help you get any reprints that you need.

What is a copyright?

A copyrighted photo means that it is OWNED by the photographer or photography studio that produced it. All portraits taken at the Old Town Portrait Gallery (including all images that you are in) are copyrighted. It is unlawful to scan, copy, photograph or post online, in ANY way, any of our images unless you purchase our copyright release. At the time of your purchase, you will have the opportunity to purchase a flash drive with the images and the copyright release on it. Ask one of our staff for more details.

What methods of payment do you accept?

We accept cash, traveler's checks, as well as Visa, Mastercard, Discover and American Express. We do require a photo I.D. for credit cards. We also happily accept Apple Pay and Google Pay. Please note that we DO NOT accept children and mother-in-laws as payment...anymore.

How do I contact the office?

You can contact us several ways. The "contact" page on this website is a great way to get a hold of us. It generates an email which we check several times a day so a response is generally quick. Our office phone number is 407-217-5721. You can call the office Monday through Friday from 10 a.m. to 5 p.m. EST.  We do not have a number that rings directly in to the studio. At the studio we want to concentrate on customer service and not on answering phone calls. 

Do you have costumes for infants?

Yes, absolutely. We have costumes for babies in any of our time periods.

Do infants and babies count as a person when calculating the session fee?

Yes they do. They are people too. If anything, they require even more time and attention than you do.

What is Steampunk?

Good question. Here is our best definition. Steampunk is a subgenre of science fiction and sometimes fantasy that incorporates technology and aesthetic designs inspired by 19th-century industrial steam-powered machinery. There you have it. 

Do I get to hold a gun?

Yes.

What is the answer to the mysteries of the universe?

Forty-two.